Shipping policy
Shipping Policy
At Laurent Lunettes, we are committed to delivering your order as quickly and smoothly as possible. Please review the information below regarding shipping, delivery, and order processing.
Order Processing
All orders are carefully processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, product launches, promotional campaigns, or holiday seasons, processing and delivery times may be slightly extended.
Estimated Delivery Times
Estimated delivery times may vary depending on your location:
- Europe: 5–10 business days
- United Kingdom: 5–10 business days
- United States & Canada: 7–12 business days
- Australia & New Zealand: 7–14 business days
- Rest of World: 7–15 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your shipment every step of the way.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at:
While we will do our best to update the address before shipment, we cannot guarantee changes once an order has entered processing.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, we may require additional shipping charges before the order can be resent.
Lost or Delayed Shipments
If your package appears to be delayed or lost in transit, please contact us at:
Our support team will work with the shipping carrier to investigate the issue and assist you in finding the best possible resolution.
Damaged Items
If your order arrives damaged, please contact us within 30 days of delivery and include photographs of the item and packaging.
We will review your claim and provide an appropriate solution as quickly as possible.
Returns
We offer a 30-day return period from the date of delivery.
Returned items must be unused, unworn, and returned in their original packaging together with all accessories and proof of purchase.
For complete details, please refer to our Return & Refund Policy.
Customs Duties & Import Taxes
For international orders, customs duties, import taxes, and local fees may apply depending on the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Laurent Lunettes has no control over these charges and cannot predict their amount.
Acceptance of This Policy
By placing an order through Laurent Lunettes, you agree to the terms outlined in this Shipping Policy.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Laurent Lunettes
Email: info@laurentlunettes.com