Return & refund policy
Return & Refund Policy
This Return & Refund Policy applies exclusively to products purchased through the official Laurent Lunettes website.
Return Period
We offer a 30-day return policy. You have 30 calendar days from the date your order is delivered to request a return or refund.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- Returned with all original packaging, accessories, and tags
- Accompanied by proof of purchase or order confirmation
We reserve the right to refuse returns that do not meet these conditions.
How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Once your request has been approved, we will provide detailed return instructions.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
If you return your entire order, we will refund the full purchase amount, including the original shipping costs paid at checkout (if applicable). Return shipping costs are non-refundable.
Promotional Purchases
Products purchased during sales, promotional campaigns, or special offers remain eligible for returns under this policy.
For bundle offers or multi-buy promotions, refunds may be adjusted to reflect the value of the items kept, ensuring the promotional discount is fairly applied.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us within 30 calendar days of delivery at:
Please include photographs of the issue so we can evaluate your claim and provide a suitable resolution as quickly as possible.
Refund Process
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 7 business days.
Please note that banks, credit card providers, and payment processors may require additional processing time. In some cases, it may take up to 10 business days after the refund has been issued for the funds to appear in your account.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different style or color, we recommend returning your item for a refund and placing a new order.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
We are committed to making your Laurent Lunettes experience as smooth and enjoyable as possible.